Terms and Conditions
Terms and Conditions :
USE COUPON CODE 20OFF FOR FRAME ONLY PURCHASES. That’s a 20% discount!
PRICE MATCH GUARANTEE : We will beat the lowest price you can find on any website for identical frames and lenses. Just let us know! Auction platforms are not included.
For all our products, we’ll give you a 30 day money back guarantee no questions asked! Just return the products in their original packing within 30 days of receipt and we will issue a full refund for the price you paid for the products.
Our 36 hour shipment time frame is valid for products purchased directly off our website. Returning orders for modifications, phone orders for special items, eyeglasses sent for repair or for replacing lenses in existing frames or items specially ordered cannot be returned for refunds.
Also items shipped from manufacturers outside the United States can take longer to ship as well.
To return goods just email us in order to obtain a Returns Goods Authorization Number (RGN#). Please note that you will need to return all goods via certified mail so that we have proof of shipment.
Unless otherwise instructed, please use the following shipping address once you have your RGN#
KOUNOPT.COM C/- JIM KOUNNAS SENIOR OPTOMETRIST 40 EAST MAIN STREET NEWARK DE 19711
For contact lenses, we’ll accept unopened boxes of the lenses in sterile viles again within 30 days of receipt.
Please allow 7-21 days for receiving refunds on returning prescription eyeglasses as we need to have our lab discard the lenses, inspect the frame and forward those to our stock department.