Terms and Conditions
Terms and Conditions :
Please use the coupon code 125OFF at checkout for an additional 12.5% discount on both frames and lenses.
PRICE MATCH GUARANTEE : We will beat the lowest price you can find on any website for identical frames and lenses. Just let us know!
Kounopt.com is a fully owned subsidiary of JIM KOUNNAS OPTOMETRISTS & OPTICIANS INC 501 Silverside Rd Ste 105-3708 Wilmington DE 19809-1374 Tel 866-869-3630.
For frames and unmarked sunglasses, we’ll give you a 30 day money back guarantee no questions asked! Just return the products in their original packing within 30 days of receipt and we will issue a refund for the price you paid for the products. Should you need to return an item because of an error on our part, we will also be happy to refund the delivery charges incurred when the items were sent and returned. Please note that returns are valid for one time only per order. Replaced goods cannot be returned.
For prescription lenses we will refund 75% of the cost as these are individually made and cannot be reused for other patients.
For Customers who cancel their order after it has been shipped and before they receive it, will also incur shipping charges.
Our 36 hour shipment time frame is valid for products purchased directly off our website. Returning orders for modifications, phone orders, eyeglasses sent for repair or for replacing lenses in existing frames or items specially ordered or items shipped from our locations outside the United States may take a little longer.
To return goods just email us in order to obtain a Returns Goods Authorization Number (RGN#). Please note that you will need to return all goods via certified mail so that we have proof of shipment.
For contact lenses, we’ll accept unopened boxes of the lenses in sterile viles again within 30 days of receipt.